Get in Touch
Have a question, need help, or want to discuss a partnership? Our team typically responds within a few hours during business hours.
How Can We Help?
General Inquiry
Questions about TrackNCloak, how it works, or whether it is right for your use case.
Subject: General Inquiry - [Your Topic]
Sales & Pricing
Learn more about plans, get a custom quote for high-volume usage, or ask about upgrading.
Subject: Sales - [Your Topic]
Technical Support
Help with campaigns, traffic filtering rules, pixel integration, or troubleshooting.
Subject: Support - [Your Topic]
Billing & Account
Questions about invoices, plan changes, cancellations, or payment methods.
Subject: Billing - [Your Topic]
Partnerships
Affiliate networks, traffic sources, or tool providers interested in integrating.
Subject: Partnership - [Your Company]
Bug Reports
Found a bug or have a feature request? We take every report seriously.
Subject: Bug Report - [Description]
Before You Contact Us
Your question may already be answered:
Frequently Asked
How quickly will I get a response?
We aim to respond within 4 hours during business hours (Mon-Sat, 9 AM - 9 PM IST). Urgent technical issues are prioritized.
What is the best way to report a technical issue?
Email help@trackncloak.com with your account email, steps to reproduce, and screenshots if possible. The more detail, the faster we can help.
Do you offer live chat?
Not currently. Email support allows us to provide thorough, well-researched answers. We are evaluating live chat for the future.
Can I schedule a demo?
Yes! Email help@trackncloak.com with subject "Sales - Demo Request" and your timezone. We will set up a personalized walkthrough.
What if I need help outside business hours?
Our documentation center and FAQ are available 24/7. For urgent issues, send an email and we will address it first thing.
Registered Office
N&P SOFT
GSTIN: 08AASFN4625Q1ZD
132, Govindpura, Tirupati Vihar, Kalwar Road
Jhotwara, Jaipur, Rajasthan – 302012, India
Email: help@trackncloak.com